If no address are coming up, make sure the relevant network interface is set to DHCP on the laptop and that the car is started/ENET OBD plug is connected. ZGW_Search complains about missing OCX, run the tool as an administrator and/or register the OCX file using the Windows command command Regsvr32Ĭopy the MSWINSCK.OCX to C:\Windows\System32 for example, then run the CMD.EXE as an administrator and execute the following command.ġ.Login to the remote PC and switch off any firewall and Anti Virus.Ģ.Run ZGW_SEARCH.exe to figure out the car’s IP address (It should be .y) Prior to performing the installation and configuration tasks, make sure the laptop has just been started, sometimes laptop that come back from sleep have network issue until full rebooted.Īlso make sure the ENET OBD plug is connected to the car and the laptop and that the car engine is started.įinally it will save you time to have ZGW_Search.exe and the MSWINSCK.OCX files ready to download from sites such as MEGA or GOOGLE DRIVE prior to connect to the remote PC. How to configure and prepare the remote PC Since UltraViewer is an easy to install utility that does not require advanced knowledge to run fitly even by users with limited computer skills, it can come in handy to professionals who need to provide technical assistance on a regular basis.3.Make sure your E-SYS is functional and up to dateĤ.Make sure your remote desktop client is functional and up to date You can change the details of the connection by accessing the Options window and filling in the required information.Ī handy tool for providing technical support remotely You should know that the program allows you to establish secure connections, a feature that can come in handy when providing support for business clients who might have sensitive data stored on the computer they need assistance for. In case you want to allow other users to watch your screen in real time, then you can provide them with your credentials.
You can establish a connection without too much hassle by inputting the Partner ID and password in their dedicated fields and then hitting the Connect to partner button. Considering that the window can interfere with your work, you should keep in mind that you can toggle it on and off via the hotkey of your choice.Įnables you to manage the other computer remotely It is worth mentioning that the application includes an instant chat window that allows you to communicate with the user you are providing support to in real time. Upon launch, you are welcomed by an intuitive double-panel window that displays your ID and password as well as the credentials of your partner.
The installation is quick, uneventful and you can connect to a computer remotely immediately, especially since the program does not require any extra configuration. UltraViewer helps you remote control your partner's computer to support them as if you were sitting in front of their screen.Īllows you to quickly connect to another computer
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